Privacy Policy
This Privacy Policy describes how Arfnest (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or contact us.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
When you visit or shop with Arfnest, we may collect the following types of personal information:
Your name, email address, phone number, billing address, shipping address, order details, payment confirmation, and customer support messages.
We may also collect information about how you use our website, such as your IP address, browser type, device information, pages viewed, products viewed, cart activity, and other information collected through cookies or similar technologies.
If you create an account on our website, we may collect account-related information such as your username, password, order history, and saved preferences.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and shipping updates
Provide customer support
Handle returns, refunds, or exchanges
Improve our website, products, and services
Prevent fraud and protect our website
Send promotional emails or offers, only where permitted
Comply with legal and regulatory obligations
Cookies
Arfnest uses cookies and similar technologies to help our website function properly, remember your preferences, keep items in your cart, understand how visitors use our website, improve your shopping experience, and support marketing or advertising activities.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website work.
Sharing Your Information
We may share your personal information with trusted third-party service providers who help us operate our store and provide our services.
These may include Shopify, payment processors, shipping and fulfillment providers, email service providers, analytics providers, advertising platforms, customer support tools, and fraud prevention services.
We may also share information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer such as a merger, sale, or reorganization.
We do not sell your personal information directly for money. However, some data sharing for advertising or analytics may be considered “sharing” or “selling” under certain privacy laws. Where required, you may have the right to opt out of this type of data sharing.
Payment Information
Payments are processed securely by third-party payment providers. We do not store your full credit card or payment card details on our own servers.
Your payment information is handled by payment processors according to their own security and privacy practices.
Email Marketing
If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, offers, and promotional emails.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain data sharing or targeted advertising
Withdraw consent for marketing communications
To exercise these rights, please contact us using the contact details below.
Data Retention
We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and operate our business.
Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
International Users
If you access our website from outside Australia, your information may be transferred, stored, and processed in other countries where our service providers operate, including the United States, Canada, and other regions.
These countries may have data protection laws that differ from those in your location.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.
Any updates will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Arfnest
Email: support@arfnest.com
Address: 57 Keppel Street, Carlton, VIC 3053, Australia