FAQs

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 3–7 business days after your order is placed.

Estimated delivery time is usually 7–25 business days after your order has been processed and shipped. For some international destinations, delivery may take up to 30 business days depending on the shipping carrier, customs processing, local postal services, and other factors outside our control.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow a few business days for tracking information to update after your order has been shipped. If tracking does not update right away, this does not necessarily mean your package is lost.

Can I change my shipping address after placing an order?

You may request to change your shipping address within 6 hours of placing your order by contacting us at support@arfnest.com.

Once an order has been processed, packed, shipped, or sent to fulfillment, we may not be able to change the shipping address.

Can I cancel my order?

You may request to cancel your order within 6 hours of placing it.

If your order has already been processed, packed, shipped, or sent to fulfillment, we may not be able to cancel it.

Please contact us as soon as possible at support@arfnest.com with your order number.

Do you ship internationally?

Yes, we ship to many international destinations.

International orders may be subject to customs duties, taxes, import fees, VAT, or other charges depending on your country or region. These charges are the customer’s responsibility unless clearly stated at checkout.

What should I do if my item arrives damaged, defective, wrong, or missing?

Please contact us within 15 days of delivery at support@arfnest.com.

To help us resolve the issue quickly, please include your order number, a clear description of the issue, photos or videos of the product, and photos of the packaging and shipping label.

If the issue is confirmed, we may offer a replacement, refund, or another suitable solution depending on the situation.

Can I return my order?

We accept returns for eligible items within 15 days from the date your order is delivered.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in the same condition that you received it. The item must also be returned with its original packaging, tags, and proof of purchase.

Please contact us at support@arfnest.com before sending any item back. Returns must only be sent to the address provided by our customer support team.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, wrong, or missing item.

We recommend using a trackable shipping service when returning items.

What if my package says delivered but I did not receive it?

If tracking shows that your package has been delivered but you have not received it, please first check with your local post office, courier, neighbors, household members, building reception, front desk, or mailroom.

You can also contact us at support@arfnest.com, and we will do our best to help you review the situation.

What if my package is lost in transit?

If your package appears to be lost in transit, please contact us at support@arfnest.com so we can review the tracking information and assist you.

In some cases, we may need to wait for confirmation from the shipping carrier before offering a replacement or refund.

How can I contact Arfnest?

If you need help with your order or have any questions, please contact us at: support@arfnest.com